Service Adviser Training - SA-1
Description:
- Technical basics of engine, brakes, gearboxes, safety systems, regular maintenance schedules, customer & complaint handling
- Part 1
Duration hrs/days : 40hrs/5days
For Service Advisors
Training Topics:
- Basics of combustion engine
- Diesel and Otto engine
- Basics of gearboxes
- Manual and automatic gearboxes
- Basics of brake systems
- Basics of lighting system
- Active and passive safety systems
- Airbags, belt tensioner, ABS, TCS, ESP
- Basics of vehicle electrical power supply
- Basics of AC and climate control
- Dashboard warning lights, what´s the meaning?
- Liquids for vehicles: Oils, coolants, service fluids
- Vehicle regular maintenance schedule
- Vehicle check-in, check-out
- Customer handling and complaint management
Practical Exercise:
- Oil and filter service
- Change of spark plugs
- Basic diagnose with scan tool
- Basic AC service
- Vehicle check-in, check-out
Equipment & Tools used:
- AC service unit ACS611
- Kia KDS and Bosch KTS
- General service tools