Service Advisor Lv1 (SA-1) 31-08-2026
Profound measures in customer handling & customer care.
Understand general inventory techniques and part handling.
Merit workshop skill in workflow coordinating and quality control.
Prepare and manage job cards.
You will learn the full workflow in a real workshop, starting from welcoming the client to the car delivery.
You will be able to handle clients more professionally and gain their confidence and trust.
Communicate effectively with customers using basic automotive technical knowledge.
Course Content
Customer service and handling.
You don't currently have access to this content
Customer Feedback.
You don't currently have access to this content
Workshop Work flow and Standard Operating Procedure SOP.
You don't currently have access to this content
Job card Handling.
You don't currently have access to this content
Quality control basics.
You don't currently have access to this content
Basic knowledge in vehicle systems(engine, powertrain, electrical, brakes, safety).
You don't currently have access to this content
4 days training at the workshop(field Training).
You don't currently have access to this content
