Service Advisor Lv1 (SA-1)

Service Advisor Lv1 (SA-1)

Profound measures in customer handling & customer care.
Understand general inventory techniques and part handling.
Merit workshop skill in work flow coordinating and quality control.
Prepare and manage job cards.
You will learn the full work flow in real workshop, starting from Welcoming the client to the car delivery.
You will be able to handle clients more professionally and gain their confidence and trust.
Communicate effectively with customers using basic automotive technical knowledge.

Course Content

Customer service and handling.
Customer Feedback.
Workshop Work flow and Standard Operating Procedure SOP.
Job card Handling.
Quality control basics.
4 days training at the workshop(field Training).